Frequently Asked Questions
Everything you need to know about our anime-inspired apparel and accessories.
What is the typical shipping time for my order?
Orders are typically processed within 2-4 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
How do I ensure I choose the right size?
Since we use high-quality materials with specific cuts, we recommend checking the size chart available on every product page. Our apparel generally follows a standard unisex fit unless stated otherwise in the description.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that limited edition drops and sale items are final sale and cannot be returned unless they arrive damaged.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and potential import duties are calculated at checkout based on your destination. Please be aware that some regions may have longer transit times due to local postal services.
How should I wash my Kaomoji apparel to maintain print quality?
To keep your prints looking fresh, we recommend washing garments inside out in cold water on a gentle cycle. Avoid using bleach or tumble dryers; instead, hang dry your items to prevent shrinkage and cracking.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and several 'Buy Now, Pay Later' options like Klarna and Afterpay depending on your region.